Tenant Services
At AJ Properties, we want renting your home to be as straightforward as possible. From the moment your application is accepted through to the day you move out, we're here to guide you every step of the way.
Tenant Services
From Application to Collecting Your Keys
Applying for a Property
Once you've found the right property, we'll guide you through our application process. Every application is subject to referencing to ensure the tenancy is suitable for both you and the landlord.
We work with Goodlord, one of the UK's leading tenancy platforms, making the process secure, straightforward and completed online.
Tenant Services
Your application will include:
• Identity verification
• Employment and income checks
• Previous landlord references
• Credit checks
• Right to Rent checks
• Guarantor referencing (where required)
The quicker information is returned, the quicker we can progress your application.
Tenant Services
All of our tenancies are granted as Assured Periodic Tenancies (APT) in line with current legislation.
Unlike older fixed-term agreements, an APT provides an ongoing tenancy without a fixed end date. Your tenancy continues until either you or your landlord decides to end it in accordance with the legal notice requirements.
We'll explain everything clearly before you sign so you know exactly how your tenancy works.
Tenant Services
Before you move in, an independent inventory will be completed.
This detailed report records:
• The condition of the property
• Decoration throughout
• Fixtures and fittings
• Meter readings
• Keys provided
• Photographs of every room
You'll have the opportunity to review the inventory after moving in and raise any observations. This document helps protect both you and your landlord throughout the tenancy.
Tenant Services
Your Tenancy with AJ Properties
Once you've collected your keys, you'll be introduced to your dedicated Tenancy Manager, who will be your main point of contact throughout your tenancy.
We're here to help whenever you need us.
Tenant Services
All maintenance requests should be reported through the STREET Tenant App.
The app allows you to:
• Report maintenance issues quickly
• Upload photographs and videos
• Track the progress of repairs
• Receive updates from your Tenancy Manager
• Keep all communication securely in one place
Using the app helps us deal with repairs more efficiently and ensures there's a clear record of every request.
Tenant Services
Rent payments are made securely through Goodlord using the payment method set up when your tenancy begins.
Paying your rent on time is one of the most important responsibilities of your tenancy. If you ever experience financial difficulties, please speak to us as early as possible so we can discuss your options and provide guidance where appropriate.
Tenant Services
Your rented property is your home, and we ask that you look after it as if it were your own.
Simple things such as:
• Keeping the property clean
• Heating and ventilating your home properly
• Reporting repairs promptly
• Testing smoke alarms regularly
• Looking after the garden (where applicable)
can prevent small issues becoming much larger problems.
Tenant Services
We carry out periodic Property Safety & Compliance Inspections throughout your tenancy.
These visits allow us to:
• Ensure the property remains safe
• Identify maintenance issues early
• Check legal safety requirements
• Support both tenants and landlords in maintaining the property
We'll always contact you in advance to arrange a convenient appointment.
Tenant Services
We understand that renting a home can sometimes feel overwhelming, especially if it's your first tenancy.
Our team is here to offer guidance, answer your questions and help make your tenancy as smooth as possible. If you're unsure about anything, please don't hesitate to get in touch.
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